Twin Cities Yamaha is designated a pro dealer
To achieve this elite designation, we must maintain higher than 92% "Excellent" ratings on all of our Customer surveys for our Sales, Service, and Parts departments. And you thought CSI was only on television! These CSI surveys must be rated "Excellent", not "good" or even "very good". That's a pretty tough standard, and we have hit it! Our current CSI index, at 98.2% is among the highest in the nation.
These CSI (Customer Satisfaction Index) surveys are mailed by Yamaha Motor Company, completed and returned by our customers, and are evaluated at Yamaha headquarters in California. That's ON TOP OF following all of the rules and restrictions for dealership operations detailed in the 80-page 3-ring binder shown in the bottom 2 photos! Over 97% of all Yamaha dealers nation-wide failed to meet these strict requirements!
Come see why Twin Cities Yamaha consistently ranks at the top in the nation for customer satisfaction. Consistently ranked "Pro Yamaha, Specialist".